Booking Terms and Conditions

1. Contract

The Contract for a short-term holiday rental will be between the Owners (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as ‘Hirer’, “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract is not effective until the required payment has been received and confirmation sent from the Owner to the Hirer. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form, a contract shall only arise when your booking is confirmed and the 20% deposit has been paid. The Hirer must be at least 18 years of age.

2. Payment

Bookings require a deposit of 20% of the holiday cost. The balance of the rental will be due for payment 28 DAYS prior to the holiday commencement date and we reserve the right to cancel a holiday where payment has not been received 28 DAYS before the commencement date. If the booking is made within 28 DAYS of the holiday start date the full rental will be required. Once you have a confirmed booking you are responsible for the full rental cost even if you subsequently cancel.

3. Cancellations

Cancellations must be immediately notified to us by phone and confirmed in writing by email. If we are able to re-let your booking we will refund you the final letting price (which may be less than you paid) less the non-refundable booking fee of £35.00. If we are unable to re-let there will be no refund under any circumstances.

4. Cancellations Insurance

Cancellation Insurance is not compulsory but we strongly recommend such insurance to protect against the cancellation penalty.

5. Circumstances beyond the control of the owner (Force Majeure)

If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure”) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

6. Period of hire

You should not arrive before 3pm on the commencement date (unless by prior arrangement), and depart by 10am on the day of departure. Failure to do so will result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

7. Number of persons using the property

Under no circumstances may more than the maximum number of persons stated on the website occupy the property – in the case of 20A Kirkibost, HS2 9LX that is six guests. We reserve the right to refuse admittance if this condition is not observed. Any persons, other than members of your party, must not use the facilities at the property. If in the opinion of the owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour damage or nuisance to other parties, the contract may be treated by the Owner as discharged and the owner may possess the property immediately. The Hirer will remain liable for the whole cost of hire and no refund will be due.

8. Liability

The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, heating, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy. You must take all necessary steps to safeguard yourselves and your property.

9. Care of the property

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking or vaping is not allowed in the property at any time. The use of candles in the property is prohibited.

10. Damages & breakages

You are legally bound to reimburse us for replacement, repair or extra cleaning costs. A charge of £25 per hour will be made for additional cleaning if Check Out instructions are not followed. If you lose a key we will replace it upon you paying for the cutting of a new one.

11. Pets

We accept a maximum of 2 dogs per booking, which must be over 1 year old, on the following conditions:

  • Pets must keep off upholstered furniture
  • Dogs must not be left alone in the property
  • It is the Hirer’s responsibility to promptly remove dog faeces from any indoor or outdoor location and to ensure that it is disposed of in a careful manner.
  • Any requirement for dog faeces to be cleaned/removed either within the property or the immediate outdoor area will result in a cleaning fee excess charge of £25 per hour.

13. Liability

The property owner takes no responsibility for the personal possessions of the Hirer or the Hirer’s party. Vehicles and possessions are left entirely at your own risk.

Children must be supervised at all times.

14. Right of entry

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

15. Complaints

If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owner immediately or as soon as reasonably possible and in any event before departure to allow remedial action to be taken. It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with the timescale set out in the above clause will entitle the owner to refuse to entertain the complaint, irrespective of its merits

16. WiFi

WiFi is provided for the guest’s reasonable use. The guest agrees to reasonable and lawful usage of this service.

17. Lost property

The Owner cannot be held responsible for any property left at the property following your departure. Any items left in the property that is not claimed within 7 days of your departure will be disposed of. A handling charge of £10 (plus postage and any packaging costs) will be applied, and must be paid before the items are shipped.

18. Data Protection

The Owner will process your data in accordance with our Privacy Policy and website terms of use. At all times your data will be held securely and protected in line with the Owner’s obligations under the general data protection regulations. Only the lead party name will be shared with the Owner, housekeeper and any other associated contractor who requires this information.